Officials with the Better Business Bureau say they're regularly bombarded by complaints from hundreds of dissatisfied dating-service customers.
Last year the BBB reported a 73 percent jump in complaints.
This issue generates about two-thirds of the complaints filed with the BBB against online dating services.Because this can happen so easily, it’s important to clarify the cancellation procedures you join.Mark your calendar so you’ll be sure not to miss any key cancellation deadlines. Whether you’re considering a local matchmaking company or an online dating service that has a wide reach, do a quick online search of the business in question.Be prepared to follow up with the dating service both over the phone and in writing in order to make your cancellation stick. Your search may lead you to dozens, if not hundreds, of complaints in a matter of minutes.Internet browsers also display an icon such as a gold padlock to verify that the site is secure. Since a trial period can mean so many different things on different sites, take the time to read the fine print about this — and if the fine print is hard to find, call the customer service number and ask for specifics.
Many consumers complained to the BBB about signing up for a free trial but getting funneled into a paid subscription instead. For safety and privacy reasons, avoid sharing your personal e-mail address with anyone you meet over the Internet.
“This industry is growing so fast, it’s just phenomenal — and so is the number of complaints,” BBB spokesman Steve Cox said.
“Whether you pay thousands of dollars for a matchmaking service or a month for an online membership, you need to know just what you’re getting into.” Especially in these recessionary times, the following tips can help you avoid spending too much or hiring a dating service that isn't right for you: 1.
This information may not be as easy to get as you might think.
We created an online profile for each of the top dating websites and spent over 30 hours comparing each site’s matching capabilities, search features and messaging tools.
Read contracts over with care in the privacy of your own home before you agree to spend a dime.